Subscription Billing

How do I view a plan's subscribers in Subscription Payments?

From the Recurring Payments section, click the Subscribers icon under the Actions menu.

How do I view a plan's subscribers in Subscription Payments? — screen 108

From the Recurring Payments section, click the Subscribers icon under the Actions menu.

​​

When you click the coupons button, you'll see the available subscribers for the selected plan.

How do I view a plan's subscribers in Subscription Payments? — screen 109

You can manually change the account status of any of your subscribers from the Status drop-down menu.

OptionExplanation
1. ActiveIndicates that the customer is an active member of the plan they subscribed to.
2. Paused by userThis status is only activated when the customer pauses their subscription using the button in the payment email they receive.
3. Paused by merchantSelect this option when you want to pause the customer's participation in the plan.
4. DeletedSelect this option when the customer is no longer part of the plan.

Need help with this guide?

Our team can support you through the integration.

Technical Support