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I'm an affiliated merchant
Search the guides first. If you can't find the answer, open a case with our team.
I want to accept payments with Tilopay
A sales advisor explains how to get started and which option suits your business.
I see a charge I don't recognize
Check which merchant the charge on your statement belongs to.
Didn't find the answer? Write to us
When you submit the form, a case is opened with our team and you receive the confirmation in your email.
Support hours
Monday to Friday, 9:00 a.m. to 6:00 p.m. (GMT-6), except public holidays.
What happens after you submit
- 1You receive a confirmation email with your case number.
- 2An agent reviews your case and writes to you at that same email.
- 3To follow up, reply in the same thread. That way a new case isn't opened.
Questions about support
When you submit the form you receive a confirmation email with your case number.
Reply in the same email thread of your case. If you send a new message, a different case is opened.
Reply to your case's confirmation email and add the details or files you left out.
Yes. Your case is recorded and our team handles it during support hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (GMT-6), except public holidays.