Support and diagnostics
Read onlyWhat it covers#
Two read tools: one answers dashboard usage questions with the official guides at tilopay.com/guias, and the other tests the credentials and one endpoint of each API group to know which part responds when something fails.
Tools#
Help from Tilopay guides and tutorials
Read onlytilopay_help_guides
Answers questions about using the Tilopay dashboard with the official guides at tilopay.com/guias. It returns excerpts and the links to those guides.
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
question | string | yes | The merchant's question, as written |
Returns
{ articles }
Up to 3 articles with title, url and excerpt, taken from tilopay.com/guias. With no match it returns an empty articles list and a text with the available guides.
Tilopay connection diagnostics
Read onlytilopay_diagnostics
Verifies the user credentials and tests one endpoint of each group (sales and transactions, catalog, recurring, stored cards). Useful when a tool fails, to know which part of the API is responding.
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
environment | string (production | test) | — | Environment for the transactions test (production by default) |
Returns
{ checks, failed }
checks is a list with check, ok and detail for each test: credentials, transactions, catalog, recurring and stored cards. failed is the number of failing tests. Credentials come back masked.
Last verified: 2026-08-29 · Owner: equipo-integraciones