WhatsApp assistant
What it is#
The Tilopay assistant on WhatsApp is the same Tilopay MCP server wired to a WhatsApp chat. Instead of configuring an MCP client, the merchant writes to it in plain language from the WhatsApp they already use, and the assistant runs the tools against their Tilopay account.
The capabilities are the ones the MCP exposes: whatever an agent can do through the acquiring tools and, on request, the banking tools, the assistant can do from the chat.
It is not a canned-response chatbot: it reads and operates on real account data, and answers in plain text meant to be read on a phone.
How it is enabled#
The assistant is enabled on request, account by account, for affiliated and approved merchants:
- Request activation from the WhatsApp assistant page or by writing to support from the affiliated merchant's email.
- Tilopay links the WhatsApp numbers of the authorized people and connects the merchant's credentials in encrypted form.
- The merchant texts the assistant's number and starts asking for things.
Only the WhatsApp number associated with the merchant profile is enabled. An unlinked number gets a notice and no query or operation is performed.
How to use it#
There are no commands or menus. You write as you would to a teammate:
- "how are sales going over the last 30 days?"
- "charge Ana 25 thousand colones for the appointment and send it to me on WhatsApp"
- "look up order 10432"
- "every day at 8pm send me today's sales summary"
The assistant remembers the last messages of the thread, so you can keep going without repeating data ("send it by email too", "delete that link").
What it can do#
| Area | What it solves from the chat |
|---|---|
| Sales | Summaries and trends by day, week or month, plus analysis with average ticket, approval rate, top customers and decline reasons. |
| Transactions | List and look up transactions, and capture, refund or reverse a charge. |
| Payment links | Create a link, share it on WhatsApp or by email, see its detail and delete it. |
| Catalog | List products or services, see their detail, create, change or delete an item. |
| Contacts | Save, list and delete contacts so you can charge them by name. |
| Recurring charges | Create, edit and delete plans, generate the subscription link, review subscribers and their payments, edit, pause, reactivate or delete a subscriber, see failed charges and manage coupons. |
| Saved cards | Tokenize a customer's card, list or delete their cards, check payment methods and installments, charge a saved card and review groups, affiliates and bulk charges. |
| Reminders and alerts | Schedule recurring or one-off reports and reminders, list them, cancel them and configure which emails and numbers receive the merchant's alerts. |
| Profile and recipes | Save the business profile and get automation recommendations based on what it sells. |
| Support | Find the official guide for a topic, run the connection diagnostics and review an integration error. |
| Banking (on request) | Accounts, balances, deposits, statements and movement analysis — read-only and only with banking API credentials. |
Parameter detail and the access level of each tool live in the MCP server pages.
Authorizing sensitive operations#
Operations that move money or alter charges — refunds, captures, reversals, saved-card charges, subscriber changes and link deletion — ask for a 6-digit code that Tilopay sends to the user's registered email. Without that code the assistant does not run them.
The merchant's keys never travel through the chat, and the assistant never reveals credentials, tokens or internal identifiers. Every query and operation is audited with user, tool, date and result, with per-account usage limits.
Messages the assistant sends on its own#
- Payment received: when a customer pays a link created from the assistant, a WhatsApp message arrives with amount, customer, description, reference and order number.
- Scheduled reports: the summary or query you scheduled, with the data pulled at send time.
- Reminders: the payment notice to a saved contact on the date you set.
If you prefer your own agent#
The same tools are available over MCP for Claude, ChatGPT, Cursor or any other client: start with Connect your agent and Permissions.
Last verified: 2026-09-07 · Owner: equipo-integraciones