WhatsApp assistant
What it is#
The Tilopay assistant on WhatsApp is the same Tilopay MCP server wired to a WhatsApp chat. Instead of configuring an MCP client, the merchant writes to it in plain language from the WhatsApp they already use, and the assistant runs the tools against their Tilopay account.
The capabilities are the ones the MCP exposes: whatever an agent can do through the acquiring tools and, on request, the banking tools, the assistant can do from the chat.
It is not a canned-response chatbot: it reads and operates on real account data, and answers in plain text meant to be read on a phone.
How it is enabled#
Linking takes place from the WhatsApp chat itself and takes about a minute. The merchant must be affiliated with Tilopay, and the person needs their Tilopay email and password.
- Send any message to Tilopay's official number, +506 7098 2131, or open the chat directly: Open WhatsApp chat. If the number is not linked yet, the chat shows a welcome message with a Vincular mi cuenta button. You can also write “vincular mi cuenta” to request the button again.
- Tap Vincular mi cuenta. Enter credentials and codes in the secure form that opens, never as messages in the chat.
- Enter the same email and password you use to sign in to the Tilopay dashboard.
- If your account has two-step verification, enter the code Tilopay sends to the method shown on the screen.
- Enter the 6-digit code sent to your Tilopay email. This final code is always required to confirm the link.
- If your user has more than one merchant, choose the one you want to use. When finished, close the form; you can now ask the assistant to query or operate on that account.
For security, the WhatsApp number must match one of these account details: a phone configured for two-step verification, the phone number of one of the available merchants, or a number previously authorized by the merchant administrator. If it does not match, the account is not linked. Update the phone in the Tilopay dashboard or ask the administrator to authorize that number in the assistant dashboard, then write “vincular mi cuenta” again.
An unlinked number cannot run queries or operations. The linking welcome is sent at most once per day; even if it does not appear again that day, you can request the button by writing “vincular mi cuenta.”
Link the account again#
If the session stops working or the password changes, write “vincular mi cuenta” and complete the same process. Linking the same number again updates the existing connection: it does not create another profile or disconnect MCP clients that are already linked. Each channel keeps its own session, so a problem in WhatsApp does not automatically close sessions in Claude, ChatGPT, Cursor or other MCP clients.
How to use it#
There are no commands or menus. You write as you would to a teammate:
- "how are sales going over the last 30 days?"
- "charge Ana 25 thousand colones for the appointment and send it to me on WhatsApp"
- "look up order 10432"
- "every day at 8pm send me today's sales summary"
The assistant remembers the last messages of the thread, so you can keep going without repeating data ("send it by email too", "delete that link").
What it can do#
| Area | What it solves from the chat |
|---|---|
| Sales | Summaries and trends by day, week or month, plus analysis with average ticket, approval rate, top customers and decline reasons. |
| Transactions | List and look up transactions, and capture, refund or reverse a charge. |
| Payment links | Create a link, share it on WhatsApp or by email, see its detail and delete it. |
| Catalog | List products or services, see their detail, create, change or delete an item. |
| Micro-store | Build a store with a cart from the catalog products, list the active stores and deactivate one. |
| Orders | Turn on order management with the store name and logo, see the summary, list orders by status, see the paid but undelivered ones and mark them as delivered. |
| Receipts | List the receipts of approved charges and resend a customer the receipt for their payment. |
| Contacts | Save, list and delete contacts so you can charge them by name. |
| Recurring charges | Create, edit and delete plans, build them step by step from the chat, generate the subscription link, review subscribers and their payments, edit, pause, reactivate or delete a subscriber, see failed charges, generate the link to settle a declined charge and manage coupons. |
| Saved cards | Tokenize a customer's card, list or delete their cards, check payment methods and installments, charge a saved card and review groups, affiliates and bulk charges. |
| Reminders | Schedule one-off, daily, weekly or monthly reminders that can also run an assistant query when they fire; list them and cancel them. Up to 20 active. |
| Alerts | Turn the merchant's alerts on and off and review them: approved charges, declined charges, orders and the daily summary at the chosen time. |
| Profile and recipes | Save the business profile and get automation recommendations based on what it sells. |
| Support | Find the official guide for a topic, run the connection diagnostics and review an integration error. |
| Banking (on request) | Accounts, balances, payments, statements and movement analysis; and, with email confirmation, validate a destination account, send a transfer and check its status. Only with banking API credentials. |
There are 86 tools across 13 groups today. Parameter detail and the access level of each one live in the MCP server pages.
The assistant also accepts images in the chat: a product photo for the catalog, or the logo shown in the micro-store and on receipts.
Authorizing sensitive operations#
Operations that move money or alter charges — refunds, captures, reversals, saved-card charges, subscriber changes, deleting links, products or plans, and sending a bank transfer — ask for a 6-digit code that Tilopay sends to the user's registered email. Without that code the assistant does not run them.
The merchant's keys never travel through the chat, and the assistant never reveals credentials, tokens or internal identifiers. Every query and operation is audited with user, tool, date and result, with per-account usage limits.
Messages the assistant sends on its own#
- Payment received: when a customer pays a link created from the assistant, a WhatsApp message arrives with amount, customer, description, reference and order number.
- Scheduled reports: the summary or query you scheduled, with the data pulled at send time.
- Reminders: the reminder you scheduled, with the query result attached if you asked for an action. Reminders about charges or links always go to the merchant's WhatsApp, never to the customer.
- Pending orders: the daily reminder of paid orders still to be delivered, when order management is on.
If you prefer your own agent#
The same tools are available over MCP for Claude, ChatGPT, Cursor or any other client: start with Connect your agent and Permissions.
Last verified: 2026-09-23 · Owner: equipo-integraciones