Frequently Asked Questions (FAQ)

Here you will find the answers to the most common queries

Tilopay provides solutions for your business to process payments online through its e-commerce page. Tilopay offers solutions as a payment facilitator and as an integrator to the main banks in the region through our plugin.

A plugin is a software component developed to add features to a program or a digital tool. Tilopay is a software developed specifically to connect ecommerce platforms with the major payment processors of the Central American and Caribbean region. Generally speaking, plugins offer additional features in an easy and fast way.

Ecommerce platforms are software developments that offer the necessary features to buy and sell online. Globally, the major ecommerce platforms are Shopify, Wix, WooCommerce, Magento, Big Commerce, Vtex, Prestashop, Opencart, and others.

A payment processor is the service that a provider offers to authorize payments to online stores.
It is a virtual payment terminal that facilitates the processing of payments on ecommerce platforms. The main payment processors of the region are First Atlantic Commerce (available in all the region) and Visa’s Cardinal Commerce (only available in certain Central American countries)

Currently Tilopay can be integrated with the following platforms: Wix Stores, WooCommerce, Magento 2, Adobe Commerce Cloud, Opencart, Prestashop, Shopify, Ecwid, Avify, Blume, BigCommerce and Simple Booking.  We also support custom integrations through our API and/or SDK.

The main features of Tilopay are:

    1. Accept different payments with different card brands such as Visa, Mastercard, and American Express.
    2. Possibility to include installments such as Tasa 0 and Minicuotas with the same affiliation (available in Central America only).
    3. Allow the tokenization of customer’s cards for future purchases through “one-click checkout”, increasing conversion rates and impulse purchases.
    4. Manage partial captures and refunds directly from the ecommerce platform providing an operational advantage in the daily tasks of your online store.
    5. Allows recurring charges for subscriptions managed from the WooCommerce platform.
    6. Manage individual integrations per country, currency and/or payment methods

All of Tilopay’s transactions are made are protected with all of the security protocols established by the acquiring banks, including Kount and 3DS if available.

Tilopay was developed to solve the needs of entrepreneurs, micro-entrepreneurs, small, medium, and large companies or corporations.

Currently, Tilopay is available in Panama, Costa Rica, Nicaragua, El Salvador, Honduras, Guatemala, Anguilla, Antigua, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Curaçao, Dominica, Dominican Republic, Granada, Guyana, Jamaica, Montserrat, St Kitts, St Lucia, St Maarten, St Vincent, Trinidad & Tobago, and Turks & Caicos.

Tilopay works with all currencies of the Central American and Caribbean regions, as well as US Dollars and Euros.

Yes, our Customer Service team can help you with the installation and configuration of our plugin. The service has an additional cost of $150 USD.

No, the process with the acquiring bank must be completed directly with the bank’s agents but we can put you in contact with an agent familiar with Tilopay.

The installation process of the plugin depends on the ecommerce platform being used. We’ve developed manuals for the major platforms to guide users through the installation process, these manuals can be found in the “Manuals” tab in Tilopay’s user dashboard. We also offer the installation and configuration service provided by our Customer Service team.

You can contact us at [email protected] where a member of our Customer Service team will answer your question.